At Lunissy, we are committed to clear and transparent shipping practices. Please review the information below before placing your order.

Order Processing (Handling Time)

All orders are processed within 5–7 business days (Monday–Friday, excluding public holidays).

• Orders are not processed, shipped, or delivered on weekends or holidays.
  
• During high-volume periods, processing times may be extended slightly. If there is a significant delay, we will contact you by email.
  

Transit Time (Delivery Time After Shipment)

Once your order has shipped, estimated delivery time is:

5–9 business days

Total estimated delivery time =

5–7 business days processing + 5–9 business days transit

Please note:

• Delivery times are estimates and not guaranteed.
  
• Delays may occur due to carrier issues, weather, customs clearance, or peak seasons.
  

Shipping Rates (International)

We offer the following shipping rates for U.S. orders:

• Free Shipping on all orders over $50 USD
  
• Flat Rate Shipping: $20 USD on orders under $50 USD
  

Shipping charges are clearly displayed at checkout before payment is completed.

Customs, Duties & Taxes (International Orders)

International orders may be subject to customs duties, import taxes, and fees imposed by the destination country.

• These charges are not included in the product price or shipping cost.
  
• All customs duties and import taxes are the responsibility of the customer.
  
• We are not responsible for delays caused by customs clearance.
  

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information.

Please allow 2–3 business days for tracking updates to appear.

Incorrect Address / Delivery Issues

Please ensure your shipping address is correct at checkout.

We are not responsible for:

• Delays due to incorrect addresses
  
• Lost packages due to address errors provided at checkout
  

If a package is returned to us due to an incorrect address, additional shipping fees may apply.

Shipping Delays

While we aim to meet all delivery estimates, delays may occur due to:

• Carrier disruptions
  
• Weather conditions
  
• Customs processing
  
• High seasonal demand
  

If your order has not arrived within the estimated timeframe, please contact us at:

info@lunissy.com with the subject line "shipping"

Important Transparency Notice

All product prices are displayed in USD.

Shipping costs are calculated based on order value and destination and are clearly shown before checkout is completed.

We do not add hidden fees after purchase.