1. Order Processing Time

We offer free shipping on USA orders over 50$

Orders are typically processed within 1–2 business days (excluding weekends and holidays).

If we experience a high volume of orders, processing times may be slightly extended. If there is a significant delay, we will notify you by email.

2. Shipping Methods & Delivery Times

We offer standard and expedited shipping options depending on your location.

Estimated delivery times:

• United States: 3–7 business days
  
• Canada: 5–12 business days
  
• United Kingdom & EU: 5–12 business days
  
• Australia & New Zealand: 7–14 business days
  
• Other International Locations: 7–20 business days
  

Delivery estimates are provided by the carrier and may vary based on factors outside our control.

3. Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

Any promotional free-shipping offers will be clearly displayed on our website.

4. Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number.

Tracking information may take up to 24–48 hours to update after dispatch.

5. Incorrect Address or Delivery Issues

Please ensure your shipping address is correct at checkout.

If an incorrect address is provided, we are unable to guarantee successful delivery.

If a package is returned to us due to an incorrect or undeliverable address, we will contact you to arrange re-shipment (additional fees may apply).

6. Lost or Damaged Packages

If your package appears lost or arrives damaged, please contact us at info@lunissy.com with your order number and photos (if applicable).

We will work with the carrier to resolve the issue.

7. Customs, Duties & Taxes (International Orders)

International shipments may be subject to customs fees, duties, or taxes, which are determined by your country’s regulations.

These charges are the responsibility of the customer.